DEFINITIONS
- “We”, “Our”, “Us” and “Company” refers to Pristine Glass & Co, its employees and subcontractors, but does not include any affiliates or related entities.
- "Service/s" means the provision of window and glass cleaning, and any other Service/s provided by the Company, including the process of providing a quotation or estimate for Our Service/s, and the delivery of Service/s as agreed upon in the quotation or estimate process and accepted by You.
- “You” and “Customer” refer to the individual or entity agreeing to these Terms and Conditions, including any person or organisation that uses Our Service/s or accesses Our Company‘s website, platforms, social media pages and any other online service/s or in person service/s offered by the Company.
— “Residential Customer” means an individual or household that uses Our Service/s for personal, non-business purposes.
- “Commercial Customer” means a business, organisation, individual, or government entity that uses Our Service/s for business, commercial, or professional purposes.
ACKNOWLEDGMENT AND ACCEPTANCE
By engaging with Us, including accessing or using Our Service/s, You accept and agree to be bound by these Terms and Conditions of Service, which constitute a legally binding agreement between You and Us.
1. SCOPE OF WORK
The Company will provide its Service/s to the Customer at the agreed-upon location on the specified date/s and time/s, or an agreed upon recurring schedule.
2. PAYMENT TERMS
- Residential Customers: Payment is due upon completion of work, unless otherwise agreed in writing.
- Commercial Customers: Payment terms are net 15 days from the date of invoice, unless otherwise agreed in writing.
If payment is late by a Residential or Commercial Customer, We reserve the right to
- Suspend or terminate our Service/s until the account is paid in full.
- Charge interest on the outstanding amount at a rate of 2.5% per month or maximum permitted by law.
- Engage a debt collection agency or take legal action to recover the debt, in which case You will be liable for all costs and expenses incurred in the process, including but not limited to legal costs, court fees, and collection agency fees.
3. CANCELLATION AND RESCHEDULING POLICY
- Residential and Commercial Customers on a one-time service basis may cancel our service with at least 48 hours notice. Failure to provide adequate notice for a cancellation of our service will result in a cancellation fee equal to 50% of the total service cost.
- Residential and Commercial Customers on a recurrent service schedule (e.g weekly, fortnightly, monthly etc) may cancel our services with at least 8 weeks’ notice. Failure to provide adequate notice for a cancellation of our service will result in a cancellation fee equal to 50% of the total service cost for the remaining scheduled services within the 8-week period.
- Residential and Commercial Customers may reschedule our service for 12 weeks following the initial booking date. For clarification, rescheduling may occur due to unforeseen circumstances such as sickness, family emergencies, delay in works, and so forth. There will be no fee for rescheduling, unless rescheduling does not occur in which case, a cancellation fee equal to 50% of the total service cost will apply.
4. MEDIA POLICY
By engaging with Our Services, You grant permission for the Company to take photographs and videos for quotation purposes, and permission to take photographs and videos of the work completed, which may be used for marketing and promotional purposes.
You understand that your property and the work completed may be showcased, but your personal information and privacy will be respected. If you do not wish for photographs or videos to be taken, please notify us at any time before or during your service. If you change your mind or wish to withdraw permission, please contact us to request removal of any photographs or videos.
5. PROPERTY ACCESS
Customers grant the Company access to their property for the purpose of providing Our Service/s. Commercial Customers acknowledge that access may be required during and/or after business hours. Residential Customers acknowledge that access may be required when the property is unattended by the owner/tenant, and must provide written instructions to the Company to ensure the property is secured upon departure. The Company will make reasonable efforts to communicate in advance the timing of such access and will exercise reasonable care and take necessary precautions to ensure the property is secure upon departure.
6. LIABILITY
The Company shall not be liable for any damages or losses resulting from the provision of Our Service/s, except in cases of gross negligence or willful misconduct.
7. SERVICE WARRANTY
The Company warrants that the Service/s will be performed in a professional and workmanlike manner.
If the Customer is not satisfied with Our Service/s, they must notify the Company within 48 hours of completion. The Company will, at its discretion, re-perform or rectify the Service/s to the best of their ability within 48 hours of notification or on a day and time agreed upon by both parties.
8. GOVERNING LAW
The Laws of Victoria apply to these Terms & Conditions and/or any service contract agreement in place between the Company and Customer.
The Courts of Victoria shall have non-exclusive jurisdiction to decide any matter arising out of these Terms and Conditions and/or service contract agreement in place between the Company and Customer.
9. DISPUTE RESOLUTION
Any disputes arising from the provision of Service/s shall be resolved through mediation and arbitration, as appropriate.
*Effective Date*: These Terms and Conditions are effective as of May 29, 2024.
*Entire Agreement*: These Terms and Conditions constitute the entire agreement between the Company and the Customer, superseding all prior or contemporaneous agreements or understandings.
*Amendments*: The Company reserves the right to modify or update these Terms and Conditions at any time without prior notice.